Computer Diagnostics and Fault Scanning

Computer diagnostics uses a scan tool to read what your car's control units have recorded, then tests the live readings behind those codes. It covers check engine lights, ABS and airbag warnings, sensor faults and pre-purchase scans. A code names a circuit, not a broken part, so the scan is the start of the investigation. The outcome is a written explanation of the fault and a repair quote, not the repair itself.

How a job runs

Same four steps every time, whether we come to you or you come to us.

  1. Describe the symptom

    You do not need to know the cause. Tell us what you hear, feel or smell and when it happens.

  2. We inspect it

    At your location where the job allows, otherwise at a workshop with the right equipment.

  3. You get a price

    Parts and labour, itemised, before anything is taken apart. You decide whether to go ahead.

  4. We fix it

    Parts matched to your exact vehicle. The old ones come back to you if you want them.

At your door, or in the workshop?

Some of this work needs equipment that does not travel. Here is the split for this category.

How we work

Four things we do on every job, in every category.

  • Diagnosis before quote

    We find the fault first. A price given over the phone for a noise nobody has heard is a guess.

  • The price is agreed first

    You approve the work and the cost before a spanner is picked up. Extra work means another call.

  • Parts you can check

    We tell you whether a part is genuine, OEM, aftermarket or used, and what each one costs.

  • Old parts returned

    Ask and we will hand back whatever we replaced. It is the simplest proof that the job was done.

Computer Diagnostics: common questions

Book a computer diagnostics job

Pick the job if you know it, or just describe the symptom. A person reads every request and calls you back.

Your vehicle

No payment now. We confirm the price before work starts.

Tell us the car and the symptom

We will arrange a mechanic at your location, or a slot at the nearest workshop. No payment until the price is agreed.