Roadside Assistance and Emergency Help
This category is for when the car has stopped and you are standing next to it. It covers jump-starting a flat battery, changing or repairing a flat tyre where you are, delivering fuel, opening a locked car, sending a mechanic to attempt a roadside fix, and arranging a tow. If the car is in a live traffic lane or anywhere unsafe, get clear of it and call rather than filling in a form.
Roadside Assistance we carry out
7 jobs in this area of the car. Each page says what it involves and where we can do it.
Breakdown Assistance
A technician sent to your location to find out why the car stopped and get it moving if possible.
DoorstepEmergency Jump-Start
Jump-starting a car with a flat battery at your location and checking why it went flat.
DoorstepEmergency Mechanic
A mechanic dispatched to your location for an urgent fault, with tools for common roadside repairs.
DoorstepFlat Tire Assistance
Changing or repairing a flat tyre where the car is stopped, including fitting your spare.
DoorstepTowing & Recovery Coordination
Coordinating a recovery vehicle to move a car that cannot be driven, including flatbeds for hybrids.
DoorstepFuel Delivery
Delivery of enough fuel to your location to restart the car and reach the nearest pump.
DoorstepLockout Assistance
Opening a car locked with the keys inside, without damaging the door, lock or glass.
Doorstep
How a job runs
Same four steps every time, whether we come to you or you come to us.
Describe the symptom
You do not need to know the cause. Tell us what you hear, feel or smell and when it happens.
We inspect it
At your location where the job allows, otherwise at a workshop with the right equipment.
You get a price
Parts and labour, itemised, before anything is taken apart. You decide whether to go ahead.
We fix it
Parts matched to your exact vehicle. The old ones come back to you if you want them.
At your door, or in the workshop?
Some of this work needs equipment that does not travel. Here is the split for this category.
We can come to you
Workshop only
Everything in this category can be done at your location.
How we work
Four things we do on every job, in every category.
Diagnosis before quote
We find the fault first. A price given over the phone for a noise nobody has heard is a guess.
The price is agreed first
You approve the work and the cost before a spanner is picked up. Extra work means another call.
Parts you can check
We tell you whether a part is genuine, OEM, aftermarket or used, and what each one costs.
Old parts returned
Ask and we will hand back whatever we replaced. It is the simplest proof that the job was done.
Roadside Assistance: common questions
Book a roadside assistance job
Pick the job if you know it, or just describe the symptom. A person reads every request and calls you back.
Tell us the car and the symptom
We will arrange a mechanic at your location, or a slot at the nearest workshop. No payment until the price is agreed.